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Shipping & returns
Australia Post Shipping
Our delivery partner, Australia Post, is currently experiencing delivery delays. Delivery timelines for standard shipping are delayed 3-5 business days, and 1-2 business days for express. We apologise for any inconvenience caused and are doing our best to dispatch orders as soon as we can.
All Salus parcels are dispatched via the Australia Post Parcel Service.
Please note all Express Post orders need to be placed before 2pm AEST on Monday to Friday to ensure they are shipped via Australia Post Express the same day.
Standard shipping (Australia only)
| All orders | Free |
| Melbourne, Sydney, Adelaide | 4-5 business days |
| All other areas | 5-8 business days |
Express shipping (Australia only)
| All orders |
$10.00
|
International Shipping (New Zealand Only)
Shipping rates for all New Zealand order will be calculated at checkout. As a guide shipping rates to New Zealand via standard Australia Post international post are:
| Up to 2kg | $15 |
| 2 to 5kg | $35 |
| 5 to 10kg | $55 |
| 10 to 15kg | $65 |
| 15 to 20kg | $80 |
Please note due to customs clearance issues Salus Heat Pillows cannot be shipped to New Zealand.
Returns
If you are not completely satisfied with your Salus product please email us at orders@salusbody.com.au within 28 days of date of purchase with proof of purchase alongside your reason for your return and we will email you back with next steps for returning your product to us.
Items notified within the 28 day period but returned after 28 days (from date of purchase) are refunded with a Salus Body returns voucher. This voucher will be emailed to you and available for redemption at www.salusbody.com.au.