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Shipping & returns
Australia Post Shipping
Please note that Australia Post has put a temporary suspension on collections from 4th September to the 7th September. This means there will be extended delays across the network for parcels originating from NSW, ACT and Victoria. Once collections resume on Tuesday we do expect there to be flow on delays moving forward in the days ahead. We appreciate your patience and understanding.
All Salus parcels are dispatched via the Australia Post Parcel Service.
Please note all Express Post orders need to be placed before 2pm AEST on Monday to Friday to ensure they are shipped via Australia Post Express the same day.
Standard shipping (Australia only)
| All orders | Free |
| Melbourne, Sydney, Adelaide | 4-5 business days |
| All other areas | 5-8 business days |
Express shipping (Australia only)
| All orders |
$10.00
|
International Shipping (New Zealand Only)
Shipping rates for all New Zealand order will be calculated at checkout. As a guide shipping rates to New Zealand via standard Australia Post international post are:
| Up to 2kg | $15 |
| 2 to 5kg | $35 |
| 5 to 10kg | $55 |
| 10 to 15kg | $65 |
| 15 to 20kg | $80 |
Please note due to customs clearance issues Salus Heat Pillows cannot be shipped to New Zealand.
Returns
If you are not completely satisfied with your Salus product please return it to us at:
Salus Body & Spa Pty Ltd
PO Box 5095
Middle Park
Vic 3206
Please include your contact details, a copy of your original receipt, your payment method and the reason for your return.
Items returned after 28 days (from date of purchase) are refunded with a Salus Body returns voucher. This voucher will be emailed to you and available for redemption at www.salusbody.com.au.