Recall – Salus SPF50+ Daily Facial Sunscreen
URGENT RECALL OF SALUS SPF50+ DAILY FACIAL SUNSCREEN
Batch A1770, Expiry July 2026
AUST L 401588
Following consultation with the Therapeutic Goods Administration we are recalling batch A1770 of our SPF50+ Daily Facial Sunscreen.
Preliminary results suggest that the SPF level of the affected products is unlikely to meet the labelled SPF rating.
No other products in the Salus range are affected, and we have ceased production with this SPF manufacturer.
We’re sincerely sorry that this product has not met the standard we hold for ourselves and that you rightly hold for us.
What does this recall mean for our customers?
If you are in possession of a Salus SPF50+ Daily Facial Sunscreen you are eligible for a refund when returning this product, whether it was purchased with one of our retail partners or directly from our website.
We recommend that you cease using the product as a lower than labelled SPF rating may increase the risk of sunburn during use and reduce the long-term effectiveness of preventing skin cancer.
If you are returning our SPF50+ Daily Facial Sunscreen please follow the steps below to submit a refund request.
How do I return my sunscreen?
For purchases from www.salusbody.com.au
- Customers who purchased directly from the Salus website should click on the link below to begin the refund/returns process.
- Refunds will be processed within 14 days of receiving your completed request.
For purchases from a retailer
- Customers who purchased from an authorised retailer should return it to the store they purchased it from with proof of purchase for a refund or click on the link below to begin the refund/returns process with us.
- Please have your proof of purchase available to help us facilitate your refund.
- Refunds will be processed within 14 days of receiving your completed request.
For retailers who purchased through Salus
- Retailers can email us direct at admin@salusbody.com.au to process a refund
- Refunds will be processed within 14 days
Do I need to return used or opened products?
We will accept returns and provide a refund for both unopened and used sunscreens. To process your refund, the product will need to be returned to us. We will co-ordinate this with you via the Australia Post Returns process.
What should I do if I have been using this sunscreen?
We recommend that you cease using the product as a lower than labelled SPF rating may increase the risk of sunburn during use and reduce the long-term effectiveness of preventing skin cancer.
Are other products in the Salus range affected?
No other products in the Salus range are affected, and we have ceased production with our SPF manufacturer. This SPF manufacturer has not produced any other products in our range.
Will you be releasing a replacement Salus sunscreen?
We will be removing this sunscreen from our range and will not be producing a replacement SPF product.